Benefits for your Customers

With ILUMA AI installed on your company’s communication channels (such as Slack or Zoom) that are dedicated to Customer Success and Customer Support, you ensure that your customers receive a first-class Customer Experience - one that is responsive, proactive, always available, and solution-driven.

ILUMA provides leadership with visibility into the health of their customer relationships with customer health scores, which are calculated using in-depth data on sentiment, emotional, and contextual analysis. ILUMA detects if customers have been waiting too long for a response, have not yet had a touchpoint, and are missing certain deliverables or account requirements, among others.

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Armed with critical insights into real-time customer health, leadership know immediately which customers need their attention, and can jump in to prevent customer churn.